Sales and manufacture of boardgames and wargame accessories

Custom services available

Customer Services

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UK Postage

Costs

Cost of Order        Postage and Packaging Charges

£0.01 - £9.99                                £2.50

£10.00 - £29.99                            £3.50

£30.00 - £74.99                            £6.50

£75.00 - £99.99                           £12.50

£100 and above                    Free Postage


Packaging
All items come well packaged to ensure that your item reaches you in excellent condition.

Postage (UK)
All items are sent via Signed For delivery to ensure that your purchases reach you both quickly and safely. We aim to dispatch your orders by three working days after placing your order. If we encounter a problem we will notify you accordingly and a full refund will be offered.

Since we send our products via recorded delivery, your purchase will be automatically covered for up to £50 compensation, in the unlikely event of loss or damage. Also please note that a signature is required upon delivery of your item. If you wish to increase insurance amount then please contact us for a new price.

Overseas Postage

Please contact us for a price as this can vary from country to country.

Returns Policy

You may return all unopened items purchased from Eleven Tree Designs within 7 days of the original delivery.  You are responsible for the return shipping amount and no returned merchandise will be accepted without a Return Material Authorisation (RMA) issued by us. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

If the product is defective or the return is a result of our error you must notify us within 14 days of receipt of the item and we will pay the return shipping costs to a maximum of £8.50. 

Instructions for returns will be supplied in response to an email. For questions regarding our return policy please contact us from the following options that can be found here.

Customer Services
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